State Farm® Insurance Agent Brooke Palmer
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patricia O'Brian
October 26, 2026
5
out of
5
rating by Patricia O'Brian
"Always a welcome atmosphere. ."
We responded:
"Patricia,
It's delightful to hear that you find our atmosphere welcoming! We truly appreciate your kind words and the perfect rating. Thank you for taking the time to share your experience with us.
- Brooke"
JACI OWENS
October 7, 2026
5
out of
5
rating by JACI OWENS
"This is not a business; it’s a family! Hannah is always respectful, knowledgeable, & professional. My problem is…I never want to leave. I just purchased a car today & the dealership compared other companies to State Farm. State Farm won the prize of most reasonable rates. I’ve been with them for 50 years. I met someone new today, but can’t remember her name (registered my new car). She was very good as well!!! I know that I’m covered on all sides!!!
Thank you, Brooke for being the BESTEST 🙏
Jaci Owens"
We responded:
"Jaci,
What a heartwarming review! It's wonderful to hear that you feel like part of the family here at our office. We're thrilled that Hannah and the rest of the team have made such a positive impact on your experience, especially with your car insurance needs. Congratulations on your new car purchase! It's fantastic to know that you found our rates to be the most reasonable. Thank you for your loyalty over the past 50 years and for your kind words. We're here to ensure you feel covered and supported at all times.
- Brooke"
L. G. Nigh
September 24, 2026
5
out of
5
rating by L. G. Nigh
"We can't say enough about her agency. We worked with Liz and saved $1400 a year on Home and Auto. We previously had Farm Bureau; I had not checked rates for a few years and was surprised."
We responded:
"L. G. Nigh,
Thank you so much for sharing your experience! It's wonderful to hear that you were able to save on your Home and Auto insurance. We're thrilled that Liz could assist you in finding a plan that works for you. If you ever have any questions or need further assistance, don't hesitate to reach out.
- Brooke"
Deb Mackey Loera
September 18, 2026
5
out of
5
rating by Deb Mackey Loera
"I have stayed with State Farm but recently switched agents, to Brooke Palmer, and I have been very happy with the experience. Anytime I need help, they are easy to reach, my questions are answered, and the directions they give me are always clear. They usually respond the same day, or within 24 hours depending on the issue, which I really appreciate.
I also really appreciate their communication. If they have a question or need something from me, they will email me, and if I happen to miss the email, they will follow up with a text. Nothing feels pushy—they just make sure things don’t fall through the cracks.
Overall, it has been a great, cohesive relationship, and I’m grateful to have them handling our insurance. It’s nice knowing that when I have a question or need help, I can actually reach someone and get an answer."
We responded:
"Deb,
Thank you so much for sharing your wonderful experience! It's fantastic to hear that you've been happy with the switch to our office and that our communication and responsiveness have met your expectations. We strive to ensure that all your insurance needs are handled smoothly and efficiently. Your kind words mean a lot to us, and we're grateful to have the opportunity to assist you with your insurance.
- Brooke"
Brian Beeson
September 18, 2026
5
out of
5
rating by Brian Beeson
"Great service and excellent people"
We responded:
"Thank you, Brian, for trusting us to help with your insurance!"
Kelin Duncalf
September 2, 2026
5
out of
5
rating by Kelin Duncalf
"Brooke is an amazing agent, and State Farm has the absolute best customer support I've ever had for insurance. Cannot recommend her and her team enough, they genuinely care for their clients and it shows!"
We responded:
"Kelin,
Thank you so much for your kind words! It's wonderful to hear that you had such a positive experience with our office. We truly care about our customers, and it's rewarding to know that it shows. Your recommendation means the world to us!
- Brooke"
Kris Bigelow
September 1, 2026
5
out of
5
rating by Kris Bigelow
"Sent an email for a change to be made they took care of it immediately"
We responded:
"Hi Kris,
Thank you for your feedback! We're glad we could promptly assist with your change request. If you ever need anything else, don’t hesitate to reach out. We’re here to help!
-Brooke Palmer State Farm"
Craig Barnhart
August 26, 2026
5
out of
5
rating by Craig Barnhart
"Marissa promptly assisted me on my life insurance policy, I appreciate her dedication to completing in a very timely manner."
We responded:
"Craig,
Thank you so much for sharing your positive experience! It's wonderful to hear that Marissa was able to assist you promptly with your life insurance policy. We truly appreciate your kind words and are delighted to know that you felt well taken care of. If you ever need further assistance, don't hesitate to reach out.
- Brooke"
John Collins
August 18, 2026
5
out of
5
rating by John Collins
"I was having issues with a claim. No one from cooperate would contact me. I talked to Sam at Brooke’s office I was contacted by corporate State farm within 20 minutes.
Well done Sam"
We responded:
"Thank you so much for the kind words, John!"
SCC
August 10, 2026
5
out of
5
rating by SCC
"Tabitha was great! On time with everything she said she would do. She made sure the mortgage company received the new insurance information. Tabitha listened, is patient, and completed the whole process in a timely manner."
We responded:
"Thank you so much for your wonderful review! We’re so glad to hear that Tabitha was able to make the process smooth and stress-free. - Brooke"
Kasey Davis
August 10, 2026
5
out of
5
rating by Kasey Davis
"Tabitha was great, it was so easy to switch she answered all my questions and walked me through every step!"
We responded:
"Thank you so much, Kasey, for the 5-star review! We’re so glad Tabitha made switching easy and took the time to answer all your questions.
- Brooke"
Amanda Mcnew
July 20, 2026
5
out of
5
rating by Amanda Mcnew
"We were with our previous insurance company for 8 years. Within the first week of switching to State Farm, Brooke Palmer, we felt more valued and appreciated then we ever did with previous company. My fiance especially appreciated them making sure we had the exact coverage we needed and the welcome card. Thank you so much for the excellent customer service!!"
We responded:
"Amanda, thank you so much for your wonderful review! We're thrilled to hear that you felt valued from the very beginning. - Brooke"
Travis Jones
July 14, 2026
1
out of
5
rating by Travis Jones
"Customer service is hit or miss at the local office depending on who you deal with. Not what they used to be by any stretch."
Terry Owens
July 8, 2026
5
out of
5
rating by Terry Owens
"Gave me all the information needed, very nice and pleasant"
We responded:
"Hi Terry,
Thank you for the 5-star review! We’re glad we could provide you with all the information you needed. If you have any more questions or need assistance in the future, feel free to reach out anytime!
– Brooke Palmer & Team"
Jason Garner
July 6, 2026
5
out of
5
rating by Jason Garner
"Liz was very friendly and incredibly helpful. She took her time to go through everything with me and make sure I was satisfied!"
We responded:
"Thank you, Jason, for sharing your experience! We appreciate your kind words! - Brooke "
Samantha Monnin
June 23, 2026
5
out of
5
rating by Samantha Monnin
"Liz is great and always willing to do whatever she can for her customers!"
We responded:
"Thank you so much, Samantha, for your kind review! We’re happy to hear that Liz has been so helpful and always willing to go the extra mile for her customers. - Brooke"
Juanita Spears
June 4, 2026
5
out of
5
rating by Juanita Spears
"She was amazing. Felt very comfortable talking with her. Very understanding about my needs . Quickly to respond . Very satisfied"
We responded:
"Juanita, we appreciate the 5-star review! - Brooke"
deborah kelleher
May 22, 2026
5
out of
5
rating by deborah kelleher
"Brooke Palmer quickly responded to my questions re HOA insurance policy re info I needed to refinance. She researched the issue amd gave me all the info I needed to make some decisions. Stacey Rhoades was very helpful also. A+ grade for response time and helpful answers given.."
We responded:
"Thank you for your thoughtful review, Deborah! We’re so glad Brooke was able to quickly provide the information you needed! We’re also happy to hear Stacey was helpful throughout the process as well! Thank you
- Brooke"
Bs M
May 22, 2026
5
out of
5
rating by Bs M
"Fast accurate and well worth the money"
We responded:
"Thank you so much for your review! - Brooke"
Chad Bedel
May 15, 2026
5
out of
5
rating by Chad Bedel
"Tabitha and the whole team were amazing, my wife and I ended up saving $1000 switching to State Farm. Highly recommend!"
We responded:
"Thank you so much, Chad! We’re thrilled to hear that Tabitha and the team provided such a great experience for you and your wife! - Brooke"
MAC Outdoors
May 15, 2026
5
out of
5
rating by MAC Outdoors
"Tabitha was fantastic during the whole process. She was even very helpful with sending the mortgage company the information they needed so I could close on my new property. She was very personable and a lot of fun to work with! I moved from Hillsboro, OH, out here to Muncie, IN and she and this agency made this part of the process effortless. I am very happy I chose this agency for my home and car. They had the best rates and coverage too which is always wonderful!"
We responded:
"We truly appreciate your kind words and are happy you chose our agency for your home and auto insurance. Please don’t hesitate to reach out if you ever need anything! - Brooke"
Patty Johnson
May 14, 2026
5
out of
5
rating by Patty Johnson
"Wonderful insurance office to work with. They help you in many ways. I highly recommend Brooke Palmer State Farm!!!"
We responded:
"Thank you so much, Patty! I really appreciate your kind words and your recommendation. It was truly a pleasure working with you! - Brooke"
Cheif Bobo
April 17, 2026
5
out of
5
rating by Cheif Bobo
"Tabitha, at State Farm somehow made insurance… fun. I texted expecting confusion and boredom, and left actually understanding everything and smiling.
She’s patient, quick-witted, and explains things so well you don’t have to fake like you get it. I asked way too many questions, and she handled it like a pro.
10/10—would recommend. Might “accidentally” need help again just to stop by 😏"
We responded:
"Hello, thank you so much for your thoughtful review. We are glad to hear the experience was clear, helpful, and enjoyable. That is exactly what we aim for, making insurance easy to understand and straightforward. We truly appreciate your support and look forward to helping you again whenever you need us. - Brooke "
Jon Lands
April 17, 2026
5
out of
5
rating by Jon Lands
"The service was excellent. The staff was friendly, knowledgeable, and helped me save money."
We responded:
"Thank you so much for your kind review, Jon. We are glad to hear you had an excellent experience and that our team was friendly, knowledgeable, and helpful. We truly appreciate your support! - Brooke "
Andrew Jaqua
April 17, 2026
5
out of
5
rating by Andrew Jaqua
"A really great experience! Great place to do business with and get auto insurance! The price is very good and they’re very easy and kind to deal with. Tabitha did a great job helping me with my quote. Thank you!"
We responded:
"Thank you so much for your kind review, Andrew! We are happy to hear you had a great experience and found everything simple and smooth. We truly appreciate your support and the opportunity to help with your auto insurance needs and look forward to helping you again in the future. - Brooke "