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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cheryl Warren

January 30, 2026

5  out of  5
rating by Cheryl Warren
"Always very nice and friendly so happy to help with any questions or problems you may have"
We responded:
"Thank you, Cheryl! I’m so glad we are able to help you with all of your insurance needs. We appreciate your business! Brooke Palmer Insurance and Financial Services"
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brittany duncan

January 29, 2026

5  out of  5
rating by brittany duncan
"Tabitha was absolutely amazing to work with!! So genuine in making sure all of my questions were answered and provided timely service with requesting renters insurance!"
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Justin Klinglesmith

December 11, 2025

5  out of  5
rating by Justin Klinglesmith
"So I signed up with State Farm a few months back to save some money. Well my bill had went up 100 dollars for some reason. I was ready to switch to another company until I spoke with Stacey. She really investigated the issue and got it solved in one day and actually saved me some additional money. She was so helpful and kind! Something you just don’t see so much these days. Thanks a lot Stacy!"
We responded:
"Hi Justin, Thank you so much for sharing your experience and for the 5-star review! We’re glad Stacy was able to quickly resolve the issue and save you even more money. It’s wonderful to hear how helpful and kind she was—our team strives to provide that personal touch every day. If you ever need anything else, don’t hesitate to reach out! – Brooke Palmer & Team"
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Carmonn Kuhn

December 10, 2025

5  out of  5
rating by Carmonn Kuhn
"Tabitha was GREAT! She is professional, not pushy and very patientwith my inquiries."
We responded:
"We love seeing reviews like this, Carmonn! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Jeff Jennings

October 29, 2025

5  out of  5
rating by Jeff Jennings
"Tabitha was very helpful in getting me set up with my new policies. We had been in contact earlier this year but I had to work out some vehicle warranty issues before moving over. She was very understanding and did not add any pressure and patiently stayed in contact. Everyone I have spoken with in the office has been helpful, courteous and professional."
We responded:
"Hi Jeff! Thank you so much for your kind words! We're thrilled to hear that Tabitha and the team were able to assist you patiently and professionally throughout the process. We're here to support you anytime with your property and vehicle insurance needs. - Brooke Palmer & team"
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Deb Polston

October 15, 2025

5  out of  5
rating by Deb Polston
"Tabitha was great, answered all my questions and helped me through my confusion of what I needed. Highly recommend!!"
We responded:
"Deb, Thank you for your wonderful 5-star review! We're delighted to hear that Tabitha provided excellent support and helped clarify everything for you. Your recommendation means a lot to us! If you need any further assistance with your property insurance, don't hesitate to reach out. Brooke & Team"
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Angie Lawson

October 7, 2025

5  out of  5
rating by Angie Lawson
"Marissa was outstanding to work with and she was able to answer all my questions. We just moved from out of state and she was so helpful to get insurance started here."
We responded:
"Angie, Thanks so much for the great review! We’re really happy Marissa could help make your move easier and get your insurance set up without any hassle. If you ever have any questions or need anything else, just give us a shout! Brooke Palmer State Farm Insurance"
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Kray Zee

October 3, 2025

5  out of  5
rating by Kray Zee
"After the tragic loss of my wife i needed to shop around for cheaper insurance, I contacted the company i have been with for over 10 years! and their solution was to rate my rate. I was put in touch with Tabitha at State Farm. She was shocked to hear what i was paying, she helped explain to me my options, offered several different solutions and things I hadnt even thought of, she was a breath of fresh air and just what needed at that moment, people rarely listen to others and what they need, they typically just want to sell/upsell, i could tell right away that she genuinely cared. Tabitha was able to provide me more converage than i had previously and at a fraction of the cost. Im not kidding when i say it was over HALF the cost. I cant say enough good things about Tabitha. Excellent service. 10/10 would highly recommend."
We responded:
"Thank you so much for sharing your experience and kind words. I’m truly sorry for your loss and honored that you allowed us to assist you during such a difficult time. Tabitha and our entire team strive to listen carefully and provide solutions that genuinely meet your needs, so it means a lot to hear that you felt cared for and supported. We’re thrilled to have helped you find better coverage at a more affordable rate. If you ever need anything else, please don’t hesitate to reach out. Thank you again for recommending us! — Brooke Palmer, State Farm Agent"
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Jennifer Blackford

September 28, 2025

5  out of  5
rating by Jennifer Blackford
"Liz was a huge help with getting my policy up to date with a new driver and car! This office is so easy and nice to work with!!"
We responded:
"Hi Jennifer! Thank you so much for your kind words! We're thrilled to hear that Liz was able to help you smoothly update your policy. Our team always strives to make the process easy and pleasant. If you ever need anything else, don’t hesitate to reach out! - Brooke & Team"
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Carrie Bradley

September 22, 2025

5  out of  5
rating by Carrie Bradley
"Very personable and friendly staff! Always takes time to make sure I understand my policies. Highly recommended"
We responded:
"Hi Carrie! Thank you so much for your kind words! We're thrilled to hear that our team has been personable and helpful in explaining your policies. Your recommendation means a lot to us! If you ever have any questions or need assistance, we're always here to help. We appreciate you! - Brooke Palmer State Farm "
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R Brinkman

September 22, 2025

5  out of  5
rating by R Brinkman
"I’ve been a State Farm client for at least 25 years. I recently worked with Kim Ivie out of this office to update my homeowners insurance and had a great experience."
We responded:
"Hi! Thank you for being a loyal State Farm client for over 25 years! We're delighted to hear that you had a great experience working with Kim Ivie to update your homeowners insurance. We truly appreciate your continued trust and look forward to serving you for many more years to come! -Brooke Palmer State Farm "
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Laiken Howard

September 4, 2025

5  out of  5
rating by Laiken Howard
"This agency is super friendly and really easy to work with. They responded to my message very quickly and got me what I needed right away!"
We responded:
"Hi Laiken! Thank you so much for your kind words! We're delighted to hear that our team was friendly and responsive, making your experience smooth and hassle-free. Providing quick and helpful service is what we aim for, especially when it comes to important needs like renter's insurance. If you ever have more questions or need assistance in the future, please don't hesitate to get in touch. We're always here to help! Best wishes, Brooke Palmer"
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Gary & Linda Marsh

August 23, 2025

5  out of  5
rating by Gary & Linda Marsh
"I get very good service from State Farm . Kim was Very quick response with answers to my questions and reasonable prices ."
We responded:
"Hi! Thanks so much for sharing your great experience with Kim and State Farm! We're thrilled to hear you received quick responses and reasonable prices—that’s exactly the kind of service we strive to provide. If you ever have more questions or need anything else, feel free to reach out anytime. Stay safe and well insured! 🚗👍 – Brooke Palmer"
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Harry Riley

August 20, 2025

5  out of  5
rating by Harry Riley
"Kim offered educational direction to me. Without Kim ,I may have made some poor decisions. Thank you."
We responded:
"Hi Harry! Thank you so much for sharing your experience. We're so glad Kim could provide the guidance you needed to make informed decisions—that’s what we’re here for! If you ever need any more support or have questions, don’t hesitate to reach out. Thanks again for trusting us! 😊👍 – Brooke Palmer"
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baylie smith

August 13, 2025

5  out of  5
rating by baylie smith
"Tabitha was very kind, and helped my friend and I get our insurance set up quickly and easily. Very nice and understanding!!"
We responded:
"Hi Baylie! Thanks so much for the awesome review! Tabitha and the whole team are thrilled to hear we made getting your insurance quick, easy, and kind — that’s how we like to roll at State Farm! If you or your friend ever need anything else (or just want to say hi), you know where to find us. Stay safe and insured! 🚗💼😊 – Brooke Palmer"
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Russellena Williams

August 13, 2025

5  out of  5
rating by Russellena Williams
"Greatest people, I was very happy to go talking to the staff in the office and over the phone to, they answered all my questions and help me out a lot,"
We responded:
"Hi Russellena! Thanks a million for the fantastic shoutout! We’re thrilled our team could turn your questions into answers and your visit into a happy experience — whether in person or over the phone, we’ve got your back! Anytime you need a helping hand (or just a friendly chat), don’t hesitate to reach out. Stay awesome! – Brooke Palmer and the State Farm crew 😊📞🏢"
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Brianna Wilburn

August 12, 2025

5  out of  5
rating by Brianna Wilburn
"Brooke Palmer State Farm's team consistently exhibits a strong commitment to customer service, characterized by friendliness and professionalism. My conversation with Kim was particularly noteworthy, as she carefully reviewed my coverage and presented options to improve our protection. I appreciate Kim's diligence in explaining the details, which ensured a positive outcome from our call."
We responded:
"Hi Brianna! Thanks a million for the awesome shoutout! 🌟 We're thrilled Kim could roll out the red carpet of coverage options for you and make everything crystal clear. Here at Brooke Palmer State Farm, we believe insurance can be friendly AND professional — glad you felt both! If you ever need anything else, you know where to find us. Ride on with peace of mind! 🏍️😊Providing exceptional service is our priority, and we're grateful for your positive feedback. If you ever need assistance, feel free to reach out. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Deborah Meringer

July 11, 2025

5  out of  5
rating by Deborah Meringer
"My house insurance was going to be canceled over something that I used to use State farm, another company, but Brooke saved the day Thank you Brooke the Best insurance agent"
We responded:
"Dear Deborah, Thank you for your kind words! We’re so happy to hear that we were able to save the day and provide you with the excellent service you deserve. Helping our customers navigate challenges and protecting what matters most is our top priority. If you ever need anything else or have questions, please don’t hesitate to reach out—we’re here to help! Warm regards, Brooke Palmer's State Farm Office"
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April Hendricks

June 30, 2025

5  out of  5
rating by April Hendricks
"This group of ladies are always awesome! Amy questions I’ve had, any additions or changes to my policy, are always quickly answered and done right away! I couldn’t ask for a better insurance group!"
We responded:
"Dear April, Thank you so much for your wonderful feedback! We’re delighted to hear that our team has been responsive and helpful whenever you’ve had questions or needed changes to your policy. Providing prompt and reliable service is very important to us, and it means a lot to know you feel well taken care of. We truly appreciate having you as part of the Brooke Palmer's State Farm Office family! Please don’t hesitate to reach out anytime—we’re always here to assist you. Best wishes, Brooke Palmer's State Farm Office"
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J C

June 11, 2025

5  out of  5
rating by J C
"As a thirty plus year State Farm customer that has lived in four different states, I can say that Brook Palmer's State Farm office has been wonderful in every aspect. My wife of 29 years has recently divorced me and one of Brook's employees named Liz has, in my opinion, gone many extra miles to help me through the stress. Liz has answered my countless questions, helped me make changes to multiple accounts, set up new electronic pay, and even called to remind me to pay my bill when I was still in shock and grieving. At Brooke Palmer's office and with Liz, everything insurance related gets supreme customer service."
We responded:
"Dear JC, Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We truly appreciate your loyalty to State Farm over the years, and we’re grateful to have you as part of our community. We’re thrilled to hear that Liz has been able to provide you with the support and assistance you needed during such a challenging time. Our team is dedicated to going above and beyond for our customers, and it’s wonderful to know that we could help make your experience a little easier. If you ever need anything else or have more questions, please don’t hesitate to reach out. We're here for you! Best regards, Brooke Palmer's State Farm Office"
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Zachary Reynolds

May 16, 2025

5  out of  5
rating by Zachary Reynolds
"Excellent group. Very happy with the service."
We responded:
"Dear Zachary, Thank you for your fantastic 5-star review! We’re delighted to hear that you’re happy with our service. Our team works hard to provide excellent support, and your feedback means a lot to us. If you ever need anything or have any questions, feel free to reach out. We're here to help! Best regards, Brooke Palmer's State Farm Office"
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Sandy McGee

May 12, 2025

5  out of  5
rating by Sandy McGee
"Brooke Palmer and her staff are very helpful, friendly, and professional. I would highly recommend Brooke Palmer State Farm."
We responded:
"Thank you so much for the kind words, Sandy! It was great to see you today!"
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Molly Stoy

May 7, 2025

5  out of  5
rating by Molly Stoy
"Liz was wonderful! She was super helpful and answered all my questions. She made the entire process simple and stress free"
We responded:
"Dear Molly, Thank you so much for your wonderful 5-star review! We’re delighted to hear that Liz was able to provide you with such helpful and stress-free service. Our goal is to make the insurance process as simple as possible for our customers, and it’s fantastic to know we succeeded with you. If you have any more questions or need assistance in the future, please feel free to reach out. We’re here to help! Best regards, Brooke Palmer's State Farm Office"
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Brandon Scott

May 7, 2025

5  out of  5
rating by Brandon Scott
"Great experience, Very professional and and answered all questions I had. I would highly recommend."
We responded:
"Hi Brandon, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Liz. She truly is a valuable member of our team, and we’re glad she was able to assist you and answer all your questions. Your recommendation means the world to us! If you ever need our services again, don’t hesitate to reach out. Thanks again for choosing us! Best, Brooke Palmer, Agent State Farm Insurance"
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Dave Colwell

May 7, 2025

5  out of  5
rating by Dave Colwell
"We are very satisfied with the service and the people at State Farm. Thank you."
We responded:
"Dave, we're thrilled you had a 5-star experience with our insurance services! I'm grateful for your positive feedback and am pleased to have assisted you. If you ever need further assistance, feel free to reach out to our office. Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"