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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dennis Phipps

October 23, 2025

5  out of  5
rating by Dennis Phipps
"Handled well"
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Deb Polston

October 15, 2025

5  out of  5
rating by Deb Polston
"Tabitha was great, answered all my questions and helped me through my confusion of what I needed. Highly recommend!!"
We responded:
"Deb, Thank you for your wonderful 5-star review! We're delighted to hear that Tabitha provided excellent support and helped clarify everything for you. Your recommendation means a lot to us! If you need any further assistance with your property insurance, don't hesitate to reach out. Brooke & Team"
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Ann Staton

October 10, 2025

5  out of  5
rating by Ann Staton
"We have been State Farm customers since 1986. Over the years we have had a few minor car claims and one major storm claim. State Farm was easy to deal with during these times. The reason for that was personal assistance. When we call our agent, Brooke Palmer, we get Brooke Palmer or one of her very competent staff. Our questions or claims are handled with minimal stress. The other day I met with Kim Ivie regarding insurance prices rising. She answered my questions and helped me feel a little better. This is why we have been State Farm customers all these years, real people who will help when you have a real issue. Thank you."
We responded:
"Ann, Thank you so much for your kind and heartfelt review! It means a great deal to me and my team to know that we've been able to provide you with the personal, attentive service you deserve throughout the years. We're committed to making insurance as simple and stress-free as possible, especially during challenging times. I’m glad Kim was able to assist you recently and help ease your concerns. We truly value your loyalty since 1986 and look forward to continuing to serve you and your family for many years to come. Please don’t hesitate to reach out anytime! Brooke Palmer, Agent"
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Angie Lawson

October 7, 2025

5  out of  5
rating by Angie Lawson
"Marissa was outstanding to work with and she was able to answer all my questions. We just moved from out of state and she was so helpful to get insurance started here."
We responded:
"Angie, Thanks so much for the great review! We’re really happy Marissa could help make your move easier and get your insurance set up without any hassle. If you ever have any questions or need anything else, just give us a shout! Brooke Palmer State Farm Insurance"
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Kray Zee

October 3, 2025

5  out of  5
rating by Kray Zee
"After the tragic loss of my wife i needed to shop around for cheaper insurance, I contacted the company i have been with for over 10 years! and their solution was to rate my rate. I was put in touch with Tabitha at State Farm. She was shocked to hear what i was paying, she helped explain to me my options, offered several different solutions and things I hadnt even thought of, she was a breath of fresh air and just what needed at that moment, people rarely listen to others and what they need, they typically just want to sell/upsell, i could tell right away that she genuinely cared. Tabitha was able to provide me more converage than i had previously and at a fraction of the cost. Im not kidding when i say it was over HALF the cost. I cant say enough good things about Tabitha. Excellent service. 10/10 would highly recommend."
We responded:
"Thank you so much for sharing your experience and kind words. I’m truly sorry for your loss and honored that you allowed us to assist you during such a difficult time. Tabitha and our entire team strive to listen carefully and provide solutions that genuinely meet your needs, so it means a lot to hear that you felt cared for and supported. We’re thrilled to have helped you find better coverage at a more affordable rate. If you ever need anything else, please don’t hesitate to reach out. Thank you again for recommending us! — Brooke Palmer, State Farm Agent"
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margie tischler-goble

October 2, 2025

5  out of  5
rating by margie tischler-goble
"Really truly can't think of anything I would improve. Worked with Tabitha and other team members. I believe Marissa and Liz. Tabitha made great suggestions for us and went over the options and every time we were there, we felt super welcomed and valued as more than just another policy. It was a great experience across rhe board."
We responded:
"Thank you so much, Margie, for your wonderful feedback! I’m delighted to hear that Tabitha, Marissa, Liz, and the entire team made you feel welcomed and valued throughout your experience with us. We truly strive to provide personalized service and helpful guidance, and it’s rewarding to know we hit the mark. Please don’t hesitate to reach out if you ever need anything—we’re always here to help! — Brooke Palmer, State Farm Agent"
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Jennifer Blackford

September 28, 2025

5  out of  5
rating by Jennifer Blackford
"Liz was a huge help with getting my policy up to date with a new driver and car! This office is so easy and nice to work with!!"
We responded:
"Hi Jennifer! Thank you so much for your kind words! We're thrilled to hear that Liz was able to help you smoothly update your policy. Our team always strives to make the process easy and pleasant. If you ever need anything else, don’t hesitate to reach out! - Brooke & Team"
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Carrie Bradley

September 22, 2025

5  out of  5
rating by Carrie Bradley
"Very personable and friendly staff! Always takes time to make sure I understand my policies. Highly recommended"
We responded:
"Hi Carrie! Thank you so much for your kind words! We're thrilled to hear that our team has been personable and helpful in explaining your policies. Your recommendation means a lot to us! If you ever have any questions or need assistance, we're always here to help. We appreciate you! - Brooke Palmer State Farm "
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R Brinkman

September 22, 2025

5  out of  5
rating by R Brinkman
"I’ve been a State Farm client for at least 25 years. I recently worked with Kim Ivie out of this office to update my homeowners insurance and had a great experience."
We responded:
"Hi! Thank you for being a loyal State Farm client for over 25 years! We're delighted to hear that you had a great experience working with Kim Ivie to update your homeowners insurance. We truly appreciate your continued trust and look forward to serving you for many more years to come! -Brooke Palmer State Farm "
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Laiken Howard

September 4, 2025

5  out of  5
rating by Laiken Howard
"This agency is super friendly and really easy to work with. They responded to my message very quickly and got me what I needed right away!"
We responded:
"Hi Laiken! Thank you so much for your kind words! We're delighted to hear that our team was friendly and responsive, making your experience smooth and hassle-free. Providing quick and helpful service is what we aim for, especially when it comes to important needs like renter's insurance. If you ever have more questions or need assistance in the future, please don't hesitate to get in touch. We're always here to help! Best wishes, Brooke Palmer"
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Gary & Linda Marsh

August 23, 2025

5  out of  5
rating by Gary & Linda Marsh
"I get very good service from State Farm . Kim was Very quick response with answers to my questions and reasonable prices ."
We responded:
"Hi! Thanks so much for sharing your great experience with Kim and State Farm! We're thrilled to hear you received quick responses and reasonable prices—that’s exactly the kind of service we strive to provide. If you ever have more questions or need anything else, feel free to reach out anytime. Stay safe and well insured! 🚗👍 – Brooke Palmer"
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Harry Riley

August 20, 2025

5  out of  5
rating by Harry Riley
"Kim offered educational direction to me. Without Kim ,I may have made some poor decisions. Thank you."
We responded:
"Hi Harry! Thank you so much for sharing your experience. We're so glad Kim could provide the guidance you needed to make informed decisions—that’s what we’re here for! If you ever need any more support or have questions, don’t hesitate to reach out. Thanks again for trusting us! 😊👍 – Brooke Palmer"
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Keith Baker

August 14, 2025

5  out of  5
rating by Keith Baker
"Liz was super nice. She answered every question I had. I would recommend her to everyone."
We responded:
"Hi! We’re so happy to hear that Liz was able to help and provide clear answers to all your questions. Your recommendation means a lot to us! If you ever need anything else, we’re just a call away. Thanks for choosing us! 😊 –Brooke Palmer"
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baylie smith

August 13, 2025

5  out of  5
rating by baylie smith
"Tabitha was very kind, and helped my friend and I get our insurance set up quickly and easily. Very nice and understanding!!"
We responded:
"Hi Baylie! Thanks so much for the awesome review! Tabitha and the whole team are thrilled to hear we made getting your insurance quick, easy, and kind — that’s how we like to roll at State Farm! If you or your friend ever need anything else (or just want to say hi), you know where to find us. Stay safe and insured! 🚗💼😊 – Brooke Palmer"
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Russellena Williams

August 13, 2025

5  out of  5
rating by Russellena Williams
"Greatest people, I was very happy to go talking to the staff in the office and over the phone to, they answered all my questions and help me out a lot,"
We responded:
"Hi Russellena! Thanks a million for the fantastic shoutout! We’re thrilled our team could turn your questions into answers and your visit into a happy experience — whether in person or over the phone, we’ve got your back! Anytime you need a helping hand (or just a friendly chat), don’t hesitate to reach out. Stay awesome! – Brooke Palmer and the State Farm crew 😊📞🏢"
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Brianna Wilburn

August 12, 2025

5  out of  5
rating by Brianna Wilburn
"Brooke Palmer State Farm's team consistently exhibits a strong commitment to customer service, characterized by friendliness and professionalism. My conversation with Kim was particularly noteworthy, as she carefully reviewed my coverage and presented options to improve our protection. I appreciate Kim's diligence in explaining the details, which ensured a positive outcome from our call."
We responded:
"Hi Brianna! Thanks a million for the awesome shoutout! 🌟 We're thrilled Kim could roll out the red carpet of coverage options for you and make everything crystal clear. Here at Brooke Palmer State Farm, we believe insurance can be friendly AND professional — glad you felt both! If you ever need anything else, you know where to find us. Ride on with peace of mind! 🏍️😊Providing exceptional service is our priority, and we're grateful for your positive feedback. If you ever need assistance, feel free to reach out. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Eric Spurlin

August 9, 2025

5  out of  5
rating by Eric Spurlin
"Tabitha was very knowledgeable and helpful in helping me with my insurance needs. Very down to earth and friendly, pricing was very competitive would highly recommend this agency."
We responded:
"Hi Eric, Thank you so much for your wonderful review! I’m glad to hear that Tabitha was able to provide knowledgeable and friendly service to meet your insurance needs. We strive to offer competitive pricing and great support, so it means a lot to hear your recommendation. Please don’t hesitate to reach out if you need anything else! Best regards, Brooke Palmer State Farm Insurance Agent"
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Randy Schultz

August 8, 2025

5  out of  5
rating by Randy Schultz
"Called in to Brooke's office to discuss some changes in our insurance. Spoke with Liz who was so kind, patient, and amazing to work with. Thank you Liz for being so awesome!"
We responded:
"Hi Randy, Thank you so much for your kind words! We’re thrilled to hear that Liz provided you with such a positive experience. We’ll be sure to pass along your compliments to her. If you ever need anything else or have more questions, don’t hesitate to reach out. We appreciate your trust in us! Best regards, Brooke Palmer"
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James McAtee

August 1, 2025

5  out of  5
rating by James McAtee
"Brook Palmer and the crew at State Farm has excellent customer service. They actually care and listens to your needs. I would highly recommend them to anyone that is looking for insurance coverage. Kim is awesome!"
We responded:
"Thanks, James! We enjoy working out with you too!"
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Garry B

August 1, 2025

5  out of  5
rating by Garry B
"Always friendly and addresses and my needs"
We responded:
"Hi Garry, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you find our team friendly and attentive to your needs. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future! Best regards, Brooke Palmer Brooke Palmer State Farm Insurance"
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T Jones

July 31, 2025

5  out of  5
rating by T Jones
"I was looking for a new Insurance Agent because my current agent and company of 38 years they say you are in good hands-not, their rates were getting very expensive for auto and home coverage , deductibles were getting higher. I needed to look around for some better coverage and rates. When I called Brooke Palmer agency Marissa took my call ask me what I needed and went over my insurance needs then I received my quote it took me a moment to process the info because the coverage was a lot better and at a great savings over my current policy. The only issue on my part I should have called sooner Tim I just wanted to add an update to my review. It’s been a year since I switched to Brooke Palmer at State Farm. I’ve had zero issues anytime I called. I always got an answer and I was Contacted to see if I wanted to come in and do a review. I’ve never got that before. Thank you so much for the great service. Tim"
We responded:
"Hey Tim, Thanks for sharing your experience! I'm glad Marissa could help you find better coverage and savings on your auto and home insurance. It's great to know that our team could meet your needs. If you have any more questions or need further assistance, feel free to reach out anytime. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Deborah Meringer

July 11, 2025

5  out of  5
rating by Deborah Meringer
"My house insurance was going to be canceled over something that I used to use State farm, another company, but Brooke saved the day Thank you Brooke the Best insurance agent"
We responded:
"Dear Deborah, Thank you for your kind words! We’re so happy to hear that we were able to save the day and provide you with the excellent service you deserve. Helping our customers navigate challenges and protecting what matters most is our top priority. If you ever need anything else or have questions, please don’t hesitate to reach out—we’re here to help! Warm regards, Brooke Palmer's State Farm Office"
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Barbara Ellis

July 9, 2025

5  out of  5
rating by Barbara Ellis
"Kim went out of her way to get my needs satisfied. Thanks Kim"
We responded:
"Dear Barbara, Thank you so much for your kind words! We’re thrilled to hear that Kim went out of her way to ensure your needs were met. Providing outstanding service and support is very important to us. If you ever need anything else or have any questions, please feel free to reach out—we’re always here to help! Warm regards, Brooke Palmer's State Farm Office"
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Kris Spicer

July 4, 2025

5  out of  5
rating by Kris Spicer
"Very pleased with the service I got from this place and people"
We responded:
"Dear Kris, Thank you for your kind words! We’re so happy to hear that you’re pleased with the service you received from our team. Providing excellent care and support is our top priority, and we’re grateful to have you with us at Brooke Palmer's State Farm Office. If you ever need anything else or have questions, please feel free to reach out—we’re here to help! Warm regards, Brooke Palmer's State Farm Office"
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April Hendricks

June 30, 2025

5  out of  5
rating by April Hendricks
"This group of ladies are always awesome! Amy questions I’ve had, any additions or changes to my policy, are always quickly answered and done right away! I couldn’t ask for a better insurance group!"
We responded:
"Dear April, Thank you so much for your wonderful feedback! We’re delighted to hear that our team has been responsive and helpful whenever you’ve had questions or needed changes to your policy. Providing prompt and reliable service is very important to us, and it means a lot to know you feel well taken care of. We truly appreciate having you as part of the Brooke Palmer's State Farm Office family! Please don’t hesitate to reach out anytime—we’re always here to assist you. Best wishes, Brooke Palmer's State Farm Office"